Patient Care Technician Certification (PCTC) AMCA Practice Exam

How can healthcare workers ensure effective communication with patients?

1. By using complex medical terminology

2. By actively listening and confirming understanding

3. By speaking only to the doctor

4. By working without a care plan

The correct answer is: By actively listening and confirming understanding

Effective communication with patients is essential in healthcare settings, as it directly impacts patient understanding, compliance, and overall satisfaction with care. The correct approach emphasizes the importance of active listening and confirming understanding. Active listening involves fully concentrating on what the patient is saying, acknowledging their feelings, and providing feedback to demonstrate that their concerns have been heard. This process allows healthcare workers to clarify any misunderstandings and ensures that patients feel valued and understood. Confirming understanding might involve summarizing what the patient has said or asking them to repeat back important information, which helps reinforce their comprehension of their treatment plan, instructions, or medication usage. Using complex medical terminology can create barriers to communication, making it difficult for patients to grasp essential information about their health and care. Speaking only to the doctor limits patient engagement and can prevent patients from voicing their questions or concerns, which can hinder their care experience. Working without a care plan can lead to disorganized care and communication breakdowns, making it harder for healthcare workers to align with patient needs and expectations.